DEKOPRO Tool 10 pcs Needle Files Sets Metal File Hand File for Wood Carving Craft 3X140mm

We accept payment through PayPal,Boleto Bancário, QIWI, WebMoney and Directly via credit card.

Paying with PayPal

NOTE: Your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address.

• 1) Login To Your Account or use Credit Card Express.
• 2) Enter your Card Details the order will be shipped to your PayPal address. and click Submit.
• 3) Your Payment will be processed and a receipt will be sent to your email inbox.

Paying with Credit card

• 1) Choose your shipping address OR create a new one.
• 2) Enter your Card Details and click Submit.
• 3) Your Payment will be processed and a receipt will be sent to your email inbox.

Boleto Bancário

(disponível somente para nossos clientes Brasileiros)

• • 1) Selecione a opção “pagar por Boleto Bancário”
  • 2) Seleciona a opção para pagar por Pessoa Física ou Pessoa Jurídica
  • 3) Complete as lacunas com as informações solicitadas
  • 4) Confirme as informações fornecidas para emissão do boleto
  • 5) Imprima o boleto e efetue o pagamento em qualquer agência bancária, caixa-eletrônico ou online banking.

Nós confirmaremos o pagamento em 3 dias úteis após o pagamento pelo cliente.

Paying with QIWI

• 1) Choose your country where your account is based.
• 2) Enter your Qiwi Wallet Account number.
• 3) Enter your email address
• 4) Click Pay with Qiwi, You will be redirected to the Qiwi payment page
• 5) Enter your account password and click pay
• 6) Your payment will be processed
• 7) You will be directed to your order conformation

• 1) Выберите страну, где был открыт ваш счет
• 2) Введите номер вашего QIWI кошелька
• 3) Введите номер, ваш пароль и нажмите на кнопку оплаты
• 4) Нажмите на “Pay with Qiwi”, Вы будете перенаправлены на страницу с деталями платежа через Qiwi
• 5) Введите номер ваш пароль и нажмите на кнопку оплаты
• 6) Ваш платеж будет обработан
• 7) Вы будете направлены на страницу с деталями заказа для подтверждения

Paying With WebMoney

• 1) Choose your shipping address OR create a new one.
• 2) Select WebMoney as your payment method
• 3) Enter your email address. You will be redirected to the WebMoney payment website.
• 4) Select the method of payment, you have 3 options
  WebMoney Quick payment
  Web Money Keeper
  Other Methods – Cash and cashless.
• 5) Enter your account details and the verification captcha code
• 6) Click Next
• 7)You will be sent a SMS to your registered mobile, it will contain a code
• 8) Enter the code into the WebMoney payment page
• 9) Payment will be confirmed, a receipt will be sent to your email inbox and you will be directed back to Banggood.com. Оплата через WebMoney

• 1) Выберите адрес доставки или создайте новый.
• 2) Выберите WebMoney, в качестве метода оплаты
• 3) Введите ваш электронный адрес Вы будете перенаправлены на сайт WebMoney для совершения платежа
• 4) Далее вам будет предложено 3 возможности оплатить заказ
  Быстрый платеж WebMoney
  Web Money Keeper
  Прочие методы – наличные и безналичные
• 5) Введите детали вашего аккаунта и код капчи
• 6) Нажмите «Далее»
• 7)Вам будет выслано СМС-сообщение, содержащее специальный код
• 8)Введите полученный код на странице оплаты заказа
• 9)Вам будет выслан чек на вашу электронную почту, в качестве подтверждения платежа.

When you order from us, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order’s shipment. You can choose your preferred shipping method on the Order Information page during the checkout process. We offers four different international shipping methods:

NOTE: Netherlands Direct Mail has been combined into the Priority Direct Mail. If you are in a European country; simply choose Priority Direct Mail and it will be shipped via Netherlands Direct Mail.

*Expedited shipping can not be used for PO Box addresses

Shipping from your local warehouse is significantly faster. Some charges may apply.

In addition, the transit time depends on where you’re located and where your package comes from. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!

How to request warranty (return, repair and refund)
Only faulty items can be returned under warranty.（Drill has a one-year warranty, the battery pack has a six-month warranty）
If your item has an issue,please submit a ticket to our Support Center
Please follow the warranty process:
1.Please describe the problem with your item in details(what happened and when?) stating your order number and product code (sku number).
2.Please tell us what steps you have already taken to solve the issue.
3.If the product itself has a problem.Pls send to us Support Center. You need to provide shipping invoice（if the product itself has a problem we will refund you the shipping costs）and also you need to provide the new tracking number.
4.Please send us clear picture or video of the defects in good lighting.
5.If you receive product damage, first do not throw packaging and face sheets, provide photos to us.
PS: Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance.
We will do our best to help you.Dead on Arrival (DOA)
Contact our Support Center , on the same day of receiving the item, and ship the product back via the least expensive
method.The item will be exchanged with a replacement upon all details received (pictures/videos).6 months (electric drill battery pack) 1 year (electric drill)  Free Repair Warranty
Unless otherwise noted on the product page, electric drill battery pack and electric drill warranty is 6 months or 1 year  counted from the date of purchase.
Within 6 months or 1 year of the purchase date, buyers can return items for repairs. Buyers pay the shipping fees for sending the item back,
while we pay for the shipping fees for sending the repaired item back to the buyer.

Tips:  The above said six months and 1 year warranty time range, just for electric drill battery pack and electric drill.

Missing items, wrong items or package sent
Please be sure to open the parcel and check the contents before signing for the package.
Please follow the warranty process:
1) Contact us with your order number along with the product model
2) Please send us clear picture of the outer package and the item ( if applicable)
Solutions:
-If we haven’t sent the item by mistake, we will resend the missing item/accessory for free within the warranty period.
-If we have shipped the wrong item: Please send it back, we will bear the shipping fee,We will either refund you in full or dispatch an item
with an alternative item (if applicable).
-If you have purchased the wrong item: you can return the product back to us for a full refund or exchange. Shipping fees to return the item(s)
to our warehouse and to resend a replacement will be covered by customer both ways.

Warranty Exemptions
The buyer must pay the reshipping fee to us before the item is authorized for repair.Product degradation
through wear and tear, along with breakage during use, is the customer’s responsibility and is not covered by warranty.
Note: If the buyer has damaged/misused the item(s), it will immediately void the product’s warranty.
No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable).
We will charge the original value of the components and a shipping fee to dispatch them.

Warranty for returning procedure
Please pay attention to the following details before sending
1.Returned address: (before sending item back to us pls contact us and ask the returned address )
2.Returned tracking No.and tracking website should be offered once parcel shipped (Important!!!) so that we could follow the parcel.

Any other after service problem if you do not clear, please contact our support center service

FAQ (Frequently Asked Questions) About DEKO

Q1: Why choose DEKO?

A1:DEKO specizlizes in the design and production of power tools.Our philosophy is to provide well-designed and cost-effective

tools to customers all around the world. DEKO is Top Brands are top-rated stors on Aliexpress.When you’re shopping at these stores,

you’re either directly buying from the brand itself or from an authorized reseller.

Q2: Who will be afford the customs fee or VAT fee or other import in my country?

A2:Usually the courier company will do the customs clearance, we will declare the product value depend on the product  on the invoice

which you bought ,so that to avoid the customs fee/VAT/Duty fee for you, but if the parcel is stuck at the customs,you should contact

us and give us your E-mail address and we will send you the invoice you can take the invoice to your customs carry the goods.

All the internet stores do the same way. Please contact us freely if you need any detail or need any other value shown on the invoice.

Q3: If the working voltage is for my country?

​A3: For DEKO ,our product can work with 100~240VAC  so it should work in the most countries of the world.

(Some products do not apply to Japan and the United States, so buyers pay attention to product descriptions,or you can contact us we will answer

your questions.)

Q4:If the plug works in my country?

A4:We could provide you the Plug you want, just leave us a message that which plus do you want or We could Provide you a Converter Adapter

Socket for free.

Q5: What can not find my country in the choosing “shipment method” ?

A5:The weight of whole package is above the 2KG  ( in addition to Dedicated delivery services)  ,so It can’t shipped by the normal Post office,Please contact us about your country freight fee before you buy this.

Q6:Do we have quality assurance and certificates?

A6:We have quality assurance and certificates and if you want it, you can contact us and give us your E-mail address we will send you.

Q7:How long to ship to my country?

A7:Pls view tracking and shippment.There are detailed instructions.Most countries which shipp from overseas warehouse delivery 7-15 days, some countries in remote areas may be longer.

FEEDBACK

Please leave a 5 stars positive feedback. Your satisfaction is our motivation to move further. If you have any problem, please do not hesitate to contact us, give us the opportunity to resolve it, we will serve you till you are satisfied.