FAQ (Frequently Asked Questions) About DEKO
Q1: Why choose DEKO?
A1:DEKO specizlizes in the design and production of power tools.Our philosophy is to provide well-designed and cost-effective
tools to customers all around the world. DEKO is Top Brands are top-rated stors on Aliexpress.When you’re shopping at these stores,
you’re either directly buying from the brand itself or from an authorized reseller.
Q2: Who will be afford the customs fee or VAT fee or other import in my country?
A2:Usually the courier company will do the customs clearance, we will declare the product value depend on the product on the invoice
which you bought ,so that to avoid the customs fee/VAT/Duty fee for you, but if the parcel is stuck at the customs,you should contact
us and give us your E-mail address and we will send you the invoice you can take the invoice to your customs carry the goods.
All the internet stores do the same way. Please contact us freely if you need any detail or need any other value shown on the invoice.
Q3: If the working voltage is for my country?
A3: For DEKO ,our product can work with 100~240VAC so it should work in the most countries of the world.
(Some products do not apply to Japan and the United States, so buyers pay attention to product descriptions,or you can contact us we will answer
Q4:If the plug works in my country?
A4:We could provide you the Plug you want, just leave us a message that which plus do you want or We could Provide you a Converter Adapter
Socket for free.
Q5: What can not find my country in the choosing “shipment method” ?
A5:The weight of whole package is above the 2KG ( in addition to Dedicated delivery services) ,so It can’t shipped by the normal Post office,Please contact us about your country freight fee before you buy this.
Q6:Do we have quality assurance and certificates?
A6:We have quality assurance and certificates and if you want it, you can contact us and give us your E-mail address we will send you.
Q7:How long to ship to my country?
A7:Pls view tracking and shippment.There are detailed instructions.Most countries which shipp from overseas warehouse delivery 7-15 days, some countries in remote areas may be longer.
Please leave a 5 stars positive feedback. Your satisfaction is our motivation to move further. If you have any problem, please do not hesitate to contact us, give us the opportunity to resolve it, we will serve you till you are satisfied.